Cisco GC: Admit When Another Firm Is Better

It’s hard for anybody, least of all large multi-service law firms, to turn down business or recommend a competitor.

But Mark Chandler, Senior Vice President, General Counsel and Secretary, and Chief Compliance Officer at Cisco Systems, says firms ought to be recommending others more often. Nothing “cements” a relationship with him, Chandler said, like admitting honestly when someone else would be better for a particular matter.

In the final installment of a two-part series in Big Law Business, Chandler shares his thoughts on law firm marketing, law firms learning to work together, and his favorite Supreme Court Justice.

Part II Excerpts:

The ...