It’s not exactly clear where the term “center of excellence” originated, but there’s no doubt about the concept’s popularity. Different versions of the basic idea — that smaller groups within an organization can get better results by devoting themselves to a particular activity or set of ideas — are ubiquitous inbusiness, academia , and healthcare .
Centers of excellence are increasingly popular with in-house counsel, too. According to General Counsel Brian Cadwallader , Johnson Controls has incorporated the concept into its legal department structure, organizing the various centers like practice groups — around litigation or contract management, for example .
When the Ford Motor ...
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